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Refund Policy
1. Returns & Refund Policy
At Bionic Labs, we are committed to providing high-quality research materials and excellent customer service.
Due to the nature of research chemicals and laboratory materials, we do not accept returns or exchanges once an order has been delivered.
2. Damaged, Incorrect or Lost Orders
Please inspect your order upon delivery.
If you receive:
An incorrect item
A damaged product
A parcel that has been confirmed as lost by the shipping carrier
please contact us within 7 days of delivery at .
Please include:
Your order number
A description of the issue
Clear photographs of the product and packaging (where applicable)
Once we have reviewed your claim, we will arrange a replacement or refund where appropriate.
3. Non-Returnable Items
For safety, quality control and regulatory reasons, we cannot accept returns of:
Research peptides
Bacteriostatic water
Opened or used products
Products that have been reconstituted
Products stored incorrectly after delivery
Sale or clearance items
Gift cards
4. Refund Eligibility
Refunds are only available where:
The incorrect item was supplied
The product arrived damaged
The shipment has been confirmed lost by the carrier
We are unable to fulfil your order
Refunds are not available for:
Change of mind
Incorrect ordering
Improper handling or storage after delivery
Misuse of research materials
Delays caused by shipping carriers once an order has been dispatched
5. Order Cancellations
Orders may be cancelled prior to dispatch by contacting us as soon as possible.
Once an order has been packed or shipped, it cannot be cancelled.
6. Refund Processing
If your refund is approved, it will be processed to your original payment method within 5–10 business days.
Please note that your financial institution may require additional time for the funds to appear in your account.